Effective Technical Communication (3130004) MCQ

MCQs of Unit: 5 Etiquettes

MCQ No - 1

A ___________ is the most commonly used tool of communication among professions staying in different parts of the world.

(A)

fax machine

(B)

telephone

(C)

pager

(D)

none


B
MCQ No - 2

Which is the telephonic etiquette among following?

(A)

Identify yourself and thank them for contacting you.

(B)

Respond

(C)

Both A and B

(D)

None


C
MCQ No - 3

Which etiquette is needed to deal with upset or frustrated caller?

(A)

Remain composed

(B)

End well

(C)

Be precise and clear

(D)

Listen carefully


A
MCQ No - 4

Spoken courtesy on a telephone can __________ rewards we may not expect.

(A)

scatter

(B)

dissipate

(C)

lose

(D)

reap


D
MCQ No - 5

The study of how human beings communicate through their use of time is known as __________.

(A)

Kinesics

(B)

Proxemics

(C)

Chronemics

(D)

paralinguistics


C