A ___________ is the most commonly used tool of communication among professions staying in different parts of the world.
fax machine
telephone
pager
none
Answer
Which is the telephonic etiquette among following?
Identify yourself and thank them for contacting you.
Respond
Both A and B
None
Which etiquette is needed to deal with upset or frustrated caller?
Remain composed
End well
Be precise and clear
Listen carefully
Spoken courtesy on a telephone can __________ rewards we may not expect.
scatter
dissipate
lose
reap
The study of how human beings communicate through their use of time is known as __________.
Kinesics
Proxemics
Chronemics
paralinguistics