Effective Technical Communication (3130004) MCQs

MCQs of Etiquettes

Showing 1 to 10 out of 30 Questions
1.

A ___________ is the most commonly used tool of communication among professions staying in different parts of the world.

(a)

fax machine

(b)

telephone

(c)

pager

(d)

none

Answer:

Option (b)

2.

Which is the telephonic etiquette among following?

(a)

Identify yourself and thank them for contacting you.

(b)

Respond

(c)

Both A and B

(d)

None

Answer:

Option (c)

3.

Which etiquette is needed to deal with upset or frustrated caller?

(a)

Remain composed

(b)

End well

(c)

Be precise and clear

(d)

Listen carefully

Answer:

Option (a)

4.

Spoken courtesy on a telephone can __________ rewards we may not expect.

(a)

scatter

(b)

dissipate

(c)

lose

(d)

reap

Answer:

Option (d)

5.

The study of how human beings communicate through their use of time is known as __________.

(a)

Kinesics

(b)

Proxemics

(c)

Chronemics

(d)

paralinguistics

Answer:

Option (c)

6.

To do one thing at a time is called as __________.

(a)

Monochronic

(b)

Polychronic

(c)

Both A and B

(d)

None

Answer:

Option (a)

7.

To do several things at a time is called as _________.

(a)

Monochronic

(b)

Polychronic

(c)

Kinaesthetic

(d)

None

Answer:

Option (b)

8.

What should be done before leaving for foreign business trip?

(a)

Know your objective

(b)

Prepare well

(c)

Both A and B

(d)

None

Answer:

Option (c)

9.

Which is the wrong cause for planning a foreign business trip from following?

(a)

For a technical mission

(b)

For rapport building

(c)

Building network

(d)

None of these

Answer:

Option (d)

10.

Ensuring travel documents, power adapters, business cards, diary etc. is generally done ________________.

(a)

Before the trip

(b)

After the trip

(c)

During the trip

(d)

None

Answer:

Option (a)

Showing 1 to 10 out of 30 Questions