11. |
Specifications are defined as ______
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Answer:
Option (d) |
12. |
According to ISO 8402, quality is defined as
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Answer:
Option (b) |
13. |
According Juran's Triology, which of the following actions is performed under planning procedure?
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Answer:
Option (c) |
14. |
Which formula is used to calculate quality of performance?
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Answer:
Option (b) |
15. |
Which of the following strategies of Deming's fourteen points is included into category of Management commitment?
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Answer:
Option (d) |
16. |
Adopting new philosophy
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Answer:
Option (c) |
17. |
Inadvertent errors are caused due to
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Answer:
Option (d) |
18. |
Which of the following statements is/are true according to Deming's Deadly Diseases?
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Answer:
Option (c) |
19. |
What is meant by P, D, S and A in PDSA cycle?
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Answer:
Option (b) |
20. |
Which organisation defines self-assessment as ‘a comprehensive, systematic, and regular review of the organisation’s activities and results referenced against a model of business excellence’?
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Answer:
Option (c) |