MCQs of Total Quality Management (Quality Engineering - 2181920)

Showing 1 to 10 out of 19 Questions

A company including its manager has 50 members. TQM philosophy is followed by 40 members only. Did the company properly implement TQM?

(a)	Yes, only 25 members were sufficient for TQM implementation
(b)	No, TQM implementation requires the participation of all members of the company
(c)	Yes, only 14 members were sufficient for TQM implementation
(d)	We cannot comment on TQM implementation

Which of the following is a tangible benefit of following TQM?

(a)	Reduction in employee grievances
(b)	Increase in employee grievances
(c)	No change in employee grievances
(d)	We can’t comment on employee grievances

Which of the following is not a tangible benefit of following TQM?

(a)	Increased profitability
(b)	Increased market and customers
(c)	Improved productivity
(d)	Increase in quality costs

The product quality after using TQM philosophy _______

(a)	Increases
(b)	Decreases
(c)	Remains the same
(d)	We cannot comment on product quality

Which of the following is not an intangible benefit of following TQM?

(a)	Better company image
(b)	Enhanced problem-solving capacity
(c)	Enhancement of job interest
(d)	Reduction in customer satisfaction

The working relationships after using TQM philosophy _______

(a)	Declines
(b)	Remains the same
(c)	Improves
(d)	We cannot comment on working relationships

Employee participation after using TQM philosophy _______

(a)	Declines
(b)	Remains the same
(c)	Improves
(d)	We cannot comment on working relationships

Which of the following is a principle of TQM?

(a)	Product-centered system
(b)	Customer-focus
(c)	Intermittent improvement
(d)	Decisions made by top executives only

To attain customer satisfaction, which of the following is mandatory in TQM?

10.

Which of the following is a principle of TQM?

(a)	Process-centered
(b)	Product-centered
(c)	External customer focus only
(d)	Internal customer focus only

Showing 1 to 10 out of 19 Questions